What kind of products do you offer?

We offer handmade crafts such as embroidery, ceramics, jewelry, and heritage-inspired items. Each piece is rooted in tradition and carries the story of its makers.

The Concept Store

Do you only work with Palestinian crafts?

While Palestinian crafts and embroidery (Tatreez) are at the heart of our work, Ghandarah also collaborates with artisans and heritage projects from different cultures. We believe in exchange, dialogue, and weaving traditions together.

Are your products fair trade?

Yes. We work directly with artisans and small workshops to ensure fair pay, ethical practices, and respect for traditional craftsmanship.

Do you ship internationally?

Yes, we do!

1. Direct Checkout: Our store is currently set up for automatic checkout to the following countries:
Netherlands
EU Zone 1: Belgium, Germany, and Luxembourg.
EU Zone 2: France, Italy, Spain, Austria, Denmark, and more.
Non-EU Europe: United Kingdom, and Norway.

2. Other Countries: Don't see your country at checkout? We would love to help! Please send us an email at contact@ghandarah.nl with the items you are interested in and your location. We will provide you with a custom shipping quote and help you complete your order manually.

Please note: For orders outside the EU, the customer is responsible for any local import duties and customs fees.

What payment methods do you accept?

We offer secure payments through iDEAL, Bancontact, and major Credit Cards via our partner, Stripe. Your financial data is always encrypted and safe.

Are the items unique?

Yes. Many of our products are one-of-a-kind or produced in small batches. Handmade means no two pieces are exactly the same.

How do I care for my item?

Care instructions are included with each product. Because they are handmade, we recommend gentle use and proper storage to preserve their quality.

Can I return or exchange a product?

We accept returns and exchanges within a set period (please see our policy page for details).

Do your products come with a story or background information?

Yes. Every piece at Ghandarah comes with a story card that shares its background, from the artisan who made it, to the cultural meaning of the design, and the heritage it carries. We believe each item is not only an object, but also a story of memory, identity, and resilience.

How much does shipping cost?

Shipping is calculated automatically at checkout based on your delivery destination and the weight of your order. We do not make a profit on shipping fees.

• The Netherlands:

  • €3.95 (Letterbox Tracked) for small, flat items.

  • €5.95 (Standard Parcel) for larger or fragile items.

  • FREE shipping on all NL orders over €50.

• Belgium, Germany & Luxembourg:

  • €9.50 (Small Tracked) or €12.50 (Standard Parcel).

  • FREE shipping on all orders over €85.

• Other EU & International Destinations:

  • Shipping starts from €15.50 depending on the destination (e.g., France, Italy, UK).

  • The most accurate and fair rate will be displayed at checkout before you finalize your purchase.

Why do I see different shipping prices at checkout?

Our shipping rates are based on the weight and volume of the items in your cart. This ensures that small, light items like aren't charged the same high rate as larger, heavier pieces.

How long does delivery take?

We aim for a delivery window of 4–6 business days for standard items.

• Processing: We use the first 3–4 days to carefully prepare and pack your heritage pieces.

• Transit: The remaining 1–2 days are for the courier (PostNL/DHL) to deliver the package to your door.

Note: For custom or bespoke items, the timeline is longer and will be clearly communicated in your confirmation email.

Where do your products come from?

Most of our pieces are made by Palestinian artisans, while others come from collaborations with makers from different cultures.

What kind of workshops do you offer?

We host a variety of activities and workshops focusing on heritage, from embroidery, weaving, and ceramics to cultural exchange sessions like storytelling, film screenings, dance, and community dialogues. Each gathering is a space to learn, share, and celebrate traditions together.

The Heritage Studio

Who can join the workshops?

Everyone is welcome — from beginners to experienced makers. Our sessions are designed to be inclusive and community-oriented. Some activities are especially tailored for younger audiences, to engage them with heritage in creative and fun ways.

Each workshop description clearly states the target audience, so you can easily find the one that fits you.

How do I register?

You can register through our Workshops page. Spaces are limited, so early registration is recommended.

Do I need to bring my own materials?

Most workshops include all materials. If participants need to bring something, it will be clearly mentioned in the workshop description.

What is the language of the workshops?

Most workshops are held in English, but some are also offered in Arabic or in a bilingual format depending on the facilitator and audience. The language will always be mentioned in each workshop description.

Do you offer online workshops?

Yes, some sessions are available online for those outside the Netherlands.

Can I host a private group workshop?

Yes. We can design tailored sessions for groups of friends, organizations, or community groups.

Can I volunteer or help at the Studio?

Absolutely! Volunteers are welcome to support workshops, cultural events, and community gatherings. Please contact us if you’d like to be involved.

What are the workshop fees?

Workshop fees vary depending on the type, duration, and materials provided. Each event clearly lists the price and what it includes. Some community activities may be offered at a reduced rate or free of charge to keep them accessible.

What is the workshop duration?

Each workshop typically lasts between two to three hours, depending on the activity.